Refund policy

Film developing is a service, so finished orders can't be returned. Here's how we make it right.

Blank rolls: If a roll comes out blank, you only pay to develop it. We refund the difference between develop + scan and develop only, plus any prints you added for that roll, to your original payment method automatically.

Damaged film: If we damage your film, we fully refund that roll and reimburse you for the film itself.

Camera and exposure issues: Dark, blurry, or light-leaked photos usually come from the camera or exposure, not development, and aren't refundable. We're happy to look at your negatives with you and tell you what happened.

Cancellations: To cancel a mail-in order, email hello@strapfilmlab.com before your film arrives at the lab for a full refund.

Questions? Email hello@strapfilmlab.com or call (602) 679-7637.